Dear Friends and Patrons of Pelican Eyes...Piedras y Olas,

As we enter the fourth year of service here in San Juan del Sur, we would like to thank you for your support and patronage.

We have grown from an initial modest sized hotel with only a few rooms and La Cascada restaurant and pool, to now offering availability of 8 rooms, 24 villas, 3 pools, a second restaurant (Bistro La Canoa) plus our ongoing projects for the upcoming years. As we have grown we have seen the need to institute certain policies in order to enable us to maintain the high level of quality and professionalism we would like all to expect, respect and receive here in our hotel.

Our staff is here to serve our hotel guests as well as you, our visitors. We ask that you assist them in reporting how many are in your party and that you are visitors. As we increase in size, your identity and number is not always apparent to our staff, and certainly not to new staff. We have confidence in our staff, respect them a great deal and ask that you extend the same. If you have specific concerns about any of our staff, or our new visitor policies, we ask that you contact our Resident Manager, Jiff Cornwell.

The following list of policies and procedures has been created to inform, remind, and update you.

Pool use
Our 3 pools are available for in house and visiting guests. We ask that you check in with our staff to check if the pool is open (at times we will be closed for group functions), to pay your pool fee, and to receive your Pelican Eyes...Piedras y Olas towel (please do not use your own towels.) We request that you return your towel to a Pelican Eyes...Piedras y Olas employee when you are leaving. With respect our resources, electricity and water usage, we request that you use only one towel per person during the day.

• If you are visiting the hotel, a daily fee of US $5.00 will be charged for pool and towel use

• If you live in or are visiting San Juan del Sur for an extended stay, and will be visiting regularly, we have a monthly (from date of purchase) pool pass available for the reasonable price of US $35. Pool passes can be purchased at reception 

Our pool hours are as listed: La Cascada (lower pool) 7am-6pm, La Canoa (middle and lap pool) 7am-9pm.

We will be instituting Lap pool hours (for those dedicated lappers!) and we ask that these hours be respected for exclusive use of guests and visitors using the pool to swim laps. As well, Scuba Shack is working with us, and at times will be using the upper lap pool and middle pool for their courses.

Although we are very pleased to welcome you here, we ask that you remember that the pools are primarily for our hotel guests, and that everyone respect proper pool etiquette.

Again, please be sure to return your towels to Pelican Eyes...Piedras y Olas staff to ensure sufficient availability in the future. 

Computer use 
Computers are available for the use of our in-house guests for use in their rooms or in the bar and lobby areas. When available, we are happy to offer use of one of our computers for US $5 for day visitors (we do not prorate this fee).

Computers need to be signed out at the front desk and are to be used only at the bar (please assist us in maintaining our policy of computer use strictly to the far right end of the bar) and lobby area. Tables are reserved for our dining guests.

Ask at reception if internet service is available, as service is periodically down.

Security 
At any given time we may ask Security to stop all vehicles as they enter the property. They may ask you for identification. Please understand that this is in effort to direct guests to their proper sectors, and to protect our hotel guests and visitors from un-authorized and unwelcome solicitors, and maintain control and supervision of who is on the property at all times.

Thank-you,
Staff and Management
Pelican Eyes...Piedras y Olas

Pelican Eyes...Piedras y Olas Hotel & Resort  •  De la Parroquia 1½ cuadras al este  •  San Juan del Sur, Rivas, Nicaragua
Toll-free: 1 (866) 350-0555  •  Phone: (505) 568-2110  •  Fax: (505) 568-2511  (Dial 011 first if calling from US or Canada)
www.piedrasyolas.com  •  reservations@piedrasyolas.com